Privacy Policy

At Orchid Rise Bakery, we are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect the information you provide when you interact with our online platform, purchase our bespoke art deco themed cakes, pastries, breads, and confectioneries, enrol in our baking classes and workshops, use our catering services, or engage in custom dessert design. This policy applies to all visitors, users, and others who access or use our services.

Information We Collect

We collect various types of information for different purposes to provide and improve our services to you.

Personal Data

While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). This may include, but is not limited to:

• Name (first and last)
• Email address
• Phone number
• Billing and delivery address
• Payment information (processed securely by third-party payment processors)
• Dietary preferences or allergies, where relevant to your order or class enrolment

Usage Data

We may also collect information about how our online platform is accessed and used. This Usage Data may include information such as your computer's Internet Protocol address (IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

How We Use Your Information

Orchid Rise Bakery uses the collected data for various purposes:

• To provide and maintain our service, including processing orders for baked goods and class enrolments.
• To notify you about changes to our service.
• To allow you to participate in interactive features of our service when you choose to do so.
• To provide customer support and respond to your inquiries.
• To process payments for our products and services.
• To deliver orders and manage catering events.
• To provide information, special offers, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or enquired about, unless you have opted not to receive such information.
• To monitor the usage of our service and improve our online platform.
• To detect, prevent, and address technical issues.

Legal Basis for Processing Personal Data Under GDPR

If you are from the European Economic Area (EEA), Orchid Rise Bakery's legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

We may process your Personal Data because:

• We need to perform a contract with you (e.g., fulfilling your order, enrolling you in a class).
• You have given us permission to do so.
• The processing is in our legitimate interests and it is not overridden by your rights.
• For payment processing purposes.
• To comply with the law.

Disclosure of Your Information

We may disclose your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation.
• Protect and defend the rights or property of Orchid Rise Bakery.
• Prevent or investigate possible wrongdoing in connection with the service.
• Protect the personal safety of users of the service or the public.
• Protect against legal liability.

We may also share your Personal Data with third-party vendors and service providers who perform services for us or on our behalf, which may include payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These third parties are prohibited from using your Personal Data for any purpose other than to provide services to us.

Security of Data

The security of your data is important to us. We strive to use commercially acceptable means to protect your Personal Data, including administrative, technical, and physical safeguards designed to protect personal data from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

Your Data Protection Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Orchid Rise Bakery aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

In certain circumstances, you have the following data protection rights:

• The right to access: You have the right to request copies of your Personal Data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your Personal Data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your Personal Data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your Personal Data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: You also have the right to withdraw your consent at any time where Orchid Rise Bakery relied on your consent to process your personal information.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at the address provided below.

Links to Other Sites

Our service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the "last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Orchid Rise Bakery

11 Tanjong Pagar Road,

Unit #02-08,

Singapore, Central Region, 088434, Singapore